This is how the upholstery of a high oxford chair with armrests goes: - When you order a reupholstery, we make sure to contact you as soon as possible regarding delivery / collection. We offer free pick-up on the ground floor in Denmark. - When we get your oxford chair home, we check their quality to make sure that they are suitable for upholstery. This means checking if the chairs have a hard back and that they do not have other defects that can affect the upholstery. - The Oxford chair is fitted with new foam and upholstered with the selected leather according to exactly the same methods as at Fritz Hansen. - When your oxford chair is finished, we will contact you regarding delivery. We provide a 2-year warranty on our upholstery.